PulseWorx Money Back Guarantee
Powerline Control Systems, Inc. (PCS) enables dealers and integrators to make more profit in less time everyday. Our low return rate testifies to the satisfaction of our customers. That is why we can go the extra mile and offer this Money Back Guarantee.
Purchase and install a PulseWorx Generation II Lighting System, if you and your customer are not satisfied you may be eligible for our guarantee.
PulseWorx 1-Year Money Back Guarantee Terms and Conditions
The Guarantee applies only to the Installer, not the end-user, and is non-transferable. The Guarantee does not include the cost of installation or removal of the PulseWorx product from the residence or the cost of shipping. We assume no responsibility for any labor or freight costs either in connection with or separate from any installation or removal. It covers only the cost of the PCS PulseWorx products returned.
To be eligible for the Guarantee, each of the following conditions must be met:
a. The Installer of the system must be a Certified PulseWorx Dealer/Integrator i.e. a person that has attended and passed approved PulseWorx Certified Training courses.
b. The eligible products must have been purchased from an Authorized Distributor or PCS directly and must be accompanied with proof of purchase.
c. The Guarantee applies only to PCS PulseWorx Generation II systems and products and does not apply to any third party products that are supplied by one of PCS' Licensees, partners or other affiliates. PCS does not make any representations or warranties on behalf of such third parties.
d. The product must have been purchased after October 15, 2007. The Guarantee does not apply to products purchased prior to this date.
e. The product must have firmware version 5.0 or higher (Generation II).
f. The request for refund must be made within one year from Date of Purchase on the receipt. The receipt or a copy of the receipt must be presented at time of request for a refund.
g. The eligible product must have been installed in a single (split) phase electrical system. Three-phase electrical systems are excluded from this Money Back Guarantee.
h. The residence must not be larger than a 15,000 square feet area and the electrical wiring topology must not exceed a total of 6 electrical distribution panels.
i. The Certified PulseWorx Dealer/Integrator must have tried to solve any issues by first contacting PCS Technical Support and properly installing at least one Split-Phase Repeater (SPR) in the residence.
j. The Certified PulseWorx Dealer/Integrator must work directly with PCS Technical Support/ Engineering to attempt to solve any reliability issues and provide PCS with system layout information and communications test results.
k. The system must be installed in the United States or Canada.
If PCS’ Engineers cannot rectify the communication issues, PCS will refund the cost of PulseWorx devices to the Certified PulseWorx Dealer/Integrator at the price that the Certified PulseWorx Dealer/Integrator paid for said items, plus tax, if applicable.
DISCLAIMER
Our Money back Guarantee does not cover failures which result from accidents, mishandling, misapplication, alteration, faulty installation, set-up adjustment of consumer controls, improper maintenance, Powerline surge, lightning damage, modification, introduction of liquids or humidity, commercial use, damages determined by PCS to have been caused by the customer, war, or damage that is attributable to acts of God.
Under no circumstances is Powerline Control Systems, Inc. liable or responsible for any damages that might occur from the use or misuse of any of our products sold, or supplied, to any individual under any conditions, including (but not limited to) the following:
- Any economic consequential, or incidental, damages including lost profit or income, lost time or labor, or lost data.
- Loss of, or damage of any type of hardware/equipment, or data
- any claims against you for damages from a third party
- Any type of personal injury
Powerline Control Systems, Inc advises that all installations or removals of (as well as any modifications, adjustments, or upgrades to) our products, be made only by a Certified Dealer/Integrator.
Powerline Control Systems, Inc. shall, at its sole discretion, determine whether all requirements for the Guarantee have been satisfied and may terminate or modify the Guarantee Program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.
The State of California, Los Angeles County, maintains governing power over this agreement. Customer acknowledges that California courts have jurisdiction over this agreement and that any and all disputes that arise shall be settled in Los Angeles County, California.
1-YEAR MONEY BACK GUARANTEE CLAIM PROCEDURE
Individuals who believe that they meet the Guarantee Terms and Conditions may request a refund by following the process described below. Refunds will be granted only if all of the instructions below are followed.
a. Obtain a Refund Request Form from your PCS Representative.
b. Complete and sign the Refund Request Form and return it to Powerline Control Systems, Inc.
- Refund requests must be sent via postal mail to Powerline Control System, Inc., Attn: Money Back Guarantee, 19201 Parthenia Street Suite J, Northridge, CA 91324. No requests via e-mail or fax will be accepted.
- The refund request must include a copy of the purchase receipt(s) or invoice(s) for all of the PulseWorx components to be returned. If your order included a discount for order amount, then this discount will be deducted from your refund amount.
- Incomplete or unsigned Refund Request Forms will not be accepted.
c. Once the Refund Request Form has been processed, PCS will issue an RMA for the products to be
returned to PCS.
d. Return the PulseWorx products to PCS.
- All returns are to be sent to PCS PREPAID. If the returned merchandise is sent COD, it will be refused by our Receiving Department and will only delay the handling of your return and cause additional expense to you.
- The customer is responsible for freight charges to return the defective product to us via an insured and trackable carrier (such as UPS or Fed Ex).
- Pack merchandise carefully to prevent damage.
- Enclose a copy of the RMA Form along with your packing slip.
- The RMA# must be marked clearly on the outside of the box.
- PCS will not refund any product that has been tampered with, modified or damaged. All returned items will be inspected by PCS and must pass inspection to be considered for the Refund.
e. Please allow 3-4 weeks for processing of refund payment once items are received at PCS.
f. A check will be issued to the Purchaser.
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