Repair Request
When you buy PulseWorx, you are getting the highest quality lighting control products available, proudly made in the USA. And, all PulseWorx products are backed by one of
the industry's best limited Warranties, and a 1-year Money-back Guarantee*.
Product Repair Service
We build our products to last, but if you have a PulseWorx product that requires a repair you will need to obtain a Return Authorization number.
- Request an RMA number:
- Call Technical Support and/or Customer Service. They are responsible for making the initial determination whether requested RMA product is defective and/or covered by warranty, based on information provided during the call.
- Complete this RMA Request form and fax it to PCS’ returns department at 818.701.1506 for approval of your return and to receive a Return Merchandise Authorization number(s).
- Complete the RMA Form and email it to our support team.
- Once issued an RMA:
- All returns are to be sent to PCS PREPAID. If the returned merchandise is sent COD, it will be refused by our Receiving Department and will only delay the handling of your return, causing additional expense to you. Pack merchandise carefully to prevent damage.
- Enclose a copy of this sheet along with your packing slip. The RMA# must be marked clearly on the box.
- PCS will not replace any obsolete or damaged product.
- Allow 3-4 weeks for delivery of replacement units.
***RETURN POLICY***
- Defective items will be repaired or replaced at the discretion of PCS for duration of warranty.
- If determined to be covered by warranty, an advanced replacement maybe requested and be sent via ground shipment immediately, at no charge, to minimize customer down time. Expedited delivery will be paid by customer. The advanced replacement merchandise must be returned to PCS within 30 days of issuing the advanced replacement. If not the customer will be invoiced and charged for the item.
- Defective in-warranty products will be returned to the customer prepaid.
- Defective out of warranty products may be repaired at a nominal cost.
- Returns for exchange or credit to account will not be assessed a 25% re-stocking fee. Your account will be credited the current selling price of that item, less any damaged item fees.
Defective out-of warranty product will be repaired at a nominal charge for parts and labor and returned with shipping charges added to the invoice. Customer will be contacted by Technical Support after an engineering evaluation is complete to discuss failure, charges, and payment, prior to any repairs beginning.
General RMA repair charges are:
WS1D/E/X |
$35.00 |
LM2-8 |
$50.00 |
PIM R/U |
$50.00 |
PPC-1 |
$25.00 |
RWS |
$12.00 |
LM1-4 |
$50.00 |
TEC |
$50.00 |
SPR |
$75.00 |
KPCW 6/8 |
$60.00 |
LM4/1 |
$75.00 |
ICM |
$50.00 |
PLF-5 |
$50.00 |
KPCD 6/8 |
$60.00 |
AM1-12 |
$50.00 |
DBM |
$50.00 |
PLF-15 |
$75.00 |
IRR |
$30.00 |
OCM |
$50.00 |
TCM |
$50.00 |
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FMD/R |
$50.00 |
PW/XPW |
$50.00 |
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Repair Status
To find out the status of a repair, including method of return shipping and/or shipper tracking numbers, e-mail us or call us at (818) 701-9831. We will need your name, company name, and RA#.
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